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DOMODEDOVO COMMERCIAL SERVICES
Single Client Relations Service
Domodedovo Commercial Services was created to ensure the effective partnership of Domodedovo Airport enterprises with partner airlines.
Co-operation is optimized by the creation of special teams for supporting airlines, based on the companies' regional locations and their membership in global airline alliances. This principle ensures an individual approach to servicing various categories of customers by upholding the company's fundamental customer-oriented principle. The enterprise carries out activities in the following areas:
- preparation, conclusion and management of contracts between airlines and Domodedovo Airport enterprises within a "single window" framework;
- mutual settlements with customers;
- standardization and quality control of services provided at Domodedovo;
- development and implementation of Moscow Domodedovo Airport marketing strategy;
- development and implementation of marketing projects jointly with airlines (development of transfer and miscellaneous transportation, tourist market, etc.);
- promotion of services on aviation and non-aviation markets;
- informing customers about market trends and development of the aviation and non-aviation markets;
- informing customers about the current and strategic plans for the airport.
Specialists of Domodedovo Commercial Services apply innovative marketing technologies raising competitive ability in the shared value creation chain of air flight, by adopting the concept of partner relations marketing (to complement and develop business processes of airlines):
- analysis and estimates of market growth;
- assistance to development of the route network of air carriers;
- co-promotion risk-sharing in launching new routes;
- risk-sharing in launching new routes.
PLANS FOR DEVELOPMENT:
- development of Domodedovo Transfer Service (DTS): increase transfer traffic sales volumes by attracting new airline participants and expanding the range of connecting lines; implementation of electronic ticket technology;
- expanding the service range for tourist operators, implementation and promotion of the "Tourist Supermarket" Project;
- expanding the service range in the airport's tourist zone: installation of the terminals distributing tourist packs with flight check-in and tour purchase functions.
JSC Domodedovo Commercial Services
Moscow Domodedovo Airport
Bld.1, Territory "Airport "Domodedovo", Domodedovo City, Moscow region, Russia 142015